(Campaign Mastery) $35M Omnichannel Campaigns
Led inclusive, high-impact ad strategy for Wells Fargo, generating 125M+ impressions and $1.01B in mortgage volume.
Transforming Cross-Functional Chaos Into Impactful Action
I Am…
A strategic, empathetic marketing leader turning complexity into clear, actionable growth.
I Help…
Bridge brand, product, and GTM strategy to spark alignment and drive results.
I Do This By…
Combining data, empathy, and structure to lead teams and launch campaigns that scale.
I Work Best With…
Startups building from scratch, scaling mid-sized firms, and enterprises in brand evolution.
And I Thrive In Cultures That…
Value integrity, inclusion, and creativity—and where clarity, momentum, and heart matter.
Led inclusive, high-impact ad strategy for Wells Fargo, generating 125M+ impressions and $1.01B in mortgage volume.
As a strategic partner to Wells Fargo’s integrated marketing and executive teams, I led the omnichannel go-to-market strategy, directing $25M–$35M in annual ad spend across Mortgage, Consumer Lending, and Small Business Deposits. Brought on exclusively by BBDO, I served as a strategic partner to Wells Fargo’s integrated marketing and executive teams, spearheading inclusive, data-driven campaigns that delivered measurable results.
• Coordinated 50+ stakeholders across Wells Fargo, BBDO, and media/creative partners
• Navigated complex regulatory environments while maintaining creative momentum and compliance integrity
I bring clarity and cohesion to large-scale marketing programs by making complex industries feel approachable and human. At Wells Fargo, I translated intricate financial offerings into performance-driven storytelling, grounded in empathy, cultural nuance, and strategic discipline.
Launched GTM strategy and field marketing at Babylon Health, driving Medicaid engagement across U.S. regions.
At Babylon Health, I spearheaded the development and execution of a nationwide go-to-market (GTM) strategy focused on Medicaid populations, resulting in a 9% increase in member activation within just 90 days. Tasked with scaling engagement in historically underserved regions, I stepped into a newly created role to bridge communication gaps across marketing, product, and clinical teams.
Built and launched a grassroots field marketing program in under three months across Missouri, Georgia, and Mississippi. This included hiring and managing a five-person team, designing localized outreach strategies, and executing on-the-ground activation initiatives.
Served as a liaison between 30+ stakeholders, aligning health plan KPIs with co-branded messaging and activation touchpoints, spanning digital, community, and offline channels.
Owned multi-channel strategy across direct mail, SMS, email, events, and community partnerships. Tailored messaging to drive awareness, registration, and first-time appointment booking, particularly among high-risk members with chronic health needs and social barriers.
Developed scalable processes, including member segmentation, a real-time feedback loop to product and leadership, and localized compliance-aware outreach playbooks.
Increased activation metrics by 9% within 90 days through door-to-door outreach, community events, and personalized follow-ups, establishing a model later scaled across multiple states.
This initiative positioned Babylon as a trusted digital health partner in Medicaid markets while proving the ROI of community-led marketing. My approach combined strategic planning, executional excellence, and data-informed decision-making to drive healthcare engagement in high-risk populations.
Built brand and GTM engine from zero at Eskalera, aligning four co-founders and launching within four months.
As employee #5 at Eskalera, an early-stage HR SaaS startup, I was brought in to architect and operationalize the company’s entire brand and go-to-market (GTM) strategy from the ground up. With no existing marketing infrastructure and a fragmented product vision from four co-founders, I led the charge to define market fit, align internal stakeholders, and launch within just four months.
I specialize in transforming abstract vision into executable strategy, aligning stakeholders, launching brands, and driving tangible growth in early-stage environments.
A snapshot of my experience, skills, and the work I’ve done over the years, designed to give you a quick overview of what I bring to the table. For a deeper dive, feel free to download the full PDF version of my resume below.
• Cross-functional Team Leadership
• Marketing Strategy
• Go-To-Market Strategy
• Digital Marketing
• Social Media Marketing
• Content Marketing
• User Experience
“Any organization would be lucky to land the talent of Melissa Lugo! A fabulous values-led marketer and collaborator in the B2B space.”
“Melissa is a visionary marketing leader who has both deep expertise and dynamic skillsets. I can’t wait to see what she accomplishes next!”
“Melissa is creative, talented and hard working. The company that has her on their side will be extremely lucky!”
“I’ve had the pleasure of working alongside Melissa, her ability to scale organizations effectively and her strategic vision are unparalled. Her dedication, and innovative approach makes her an invaluable asset to any team."
“My heart has been blessed to know Melissa. She has brought so much life and wisdom to our platform of work - a great leader with grace and passion.”
“Melissa has been my supervisor, my cheerleader, supporter, but most of all - a friend, helping me grow and maximize my potential.”
“Melissa is a marketing leader any company would be lucky to have! She’s passionate about her work, extremely creative, has a diverse portfolio of experience and simply makes things happen.”
“Melissa is simply amazing and shows up at 1000%”
“Melissa was an incredible partner, leading our Walmart Connect brand refresh. I appreciate all the fine details she poured into everything and her help spherading the project.”
“It’s been great working with Melissa and I’m so grateful for all her contributions and organizational superpowers helping us maintain all the details across six concurrent enterprise brand initiatives and many business partners. I’ll know she’ll be great wherever she goes!”
“Melissa is an amazing person and I sincerely hope to work with her again - her energy, passion and love for all things is truly admirable.”
I begin by honoring my homeland, Puerto Rico —a place of natural beauty, cultural richness, and complexity. Puerto Rico isn’t just where I’m from; it’s the foundation of my perspective, my voice, and the nuance I bring into every room I walk into.
“Where is Puerto Rico? What is Puerto Rico? So… are you Latina, Hispanic, American, or what?” – the all too familiar questions when identifying myself in any setting.
As history narrates, Puerto Rico and its people were transferred from one sovereign to another, destined to be the gem of the Antilles—the best governed, happiest, and most prosperous island in the West Indies — and remain as a Commonwealth of the United States. What does the Commonwealth of Puerto Rico mean? We have a governmental administration, but are governed with complete jurisdiction by the US, and enjoy freedom of movement between the island and the mainland as US citizens. It’s essential to note that even if 100% of Puerto Ricans vote for a change in status, a plebiscite could never actually be a direct path to statehood or independence. Currently, the people of Puerto Rico lack the legal authority to decide their own fate. That power still rests with the United States Congress. Are you confused yet? That’s what being a native Puerto Rican from the island often feels like: confusing. In a nutshell, Puerto Rico’s complex history and relationship to the mainland are complicated and reflective of my own experience in the workplace – complex and ever-changing.
These are the kinds of questions I’ve heard throughout my life — questions that reflect a persistent lack of awareness about Puerto Rican identity and, more broadly, the multifaceted experience of being Latina in the U.S. homeland. Puerto Rico is a U.S. territory, and Puerto Ricans are U.S. citizens. Yet our political status remains unresolved, and that ambiguity mirrors how many of us feel navigating American workplaces, seen but not fully understood. Included, but rarely empowered.
In my early career in finance, being bilingual was a superpower, until it wasn’t. My language skills were celebrated only when they met a business need. I was indispensable, yet professionally immobile. I was the “only one,” and instead of building a pipeline of talent, leadership kept me where I was because replacing my language skills was deemed more complicated than investing in my growth.
I moved on.
Eventually, I found myself marketing some of the most celebrated products in one of the most romanticized industries: the wine industry. I joined one of the top three wine organizations in the U.S. at a time when the company was growing and its potential felt limitless. I helped launch brands, build systems, and drive visibility. But as we expanded into Latin American products, the industry’s lack of cultural fluency became painfully obvious.
I found myself explaining the intricacies of Spanish dialects, regional differences, and why marketing to a “general Hispanic audience” wasn’t just ineffective, it was disrespectful. Once again, I felt like the translator, the explainer, the other. Not a leader. Not the strategist. Not the one invited to shape the future.
Despite Hispanic consumers accounting for over $2.8 trillion in buying power and representing one of the fastest-growing demographics, the wine industry, like many others, lagged in representation, investment, and understanding. After eight years, I made the hard decision to move on. Not because I hadn’t thrived—but because I wanted to succeed on my terms.
Since then, I’ve built brands, launched campaigns, and led marketing transformations across healthtech, HR tech, CPG, and nonprofit sectors. I’ve built field teams, GTM engines, and scalable marketing operations from the ground up. I’ve aligned founders, product teams, and creatives around mission and market. But what I value most is the ability to lead as my whole self—Latina, Boricua, executive, mother, and advocate.
Now, I lead with purpose and clarity, seeking out organizations that not only value diverse leadership but also recognize it as a strategic imperative. I look for companies that understand the difference between performative inclusion and meaningful representation. That understands that culture is not just celebrated in heritage months but is built into daily operations.
To my fellow Latinas: our lived experiences are not just valid, they’re valuable. We are more than stats on DEI reports. We are builders, marketers, leaders, mothers, founders, culture shapers, and truth-tellers. Our voices and experiences matter, and they deserve to be heard and valued.
As we navigate boardrooms, brainstorm ideas, and balance bottom lines, we carry our culture, our communities, and our aspirations with us. And while it can still feel like we live “ni de aquí, ni de allá” — not entirely of here or there — we also live in the in-between with power. We create bridges. We create belonging.
And I, for one, will never stop building.
Strong and Kind: Why Today’s Most Effective Leaders Embrace Both
In today’s fast-moving, ever-shifting world, leadership isn’t just about setting direction, it’s about creating connection. As we navigate economic uncertainty, technological disruption, and cultural transformation, the leaders who rise to the moment are those who lead with both strength and kindness.
Throughout my journey, I’ve seen the power of balancing strength and kindness in leadership. Whether it was transforming early-stage startups into $7M+ pipeline generators, leading growth initiatives in regulated industries, or scaling high-performing teams in times of rapid change, I’ve learned that while resilience, strategy, and decisiveness are crucial, the most impactful outcomes are always rooted in something more personal: empathy, care, and courage. For instance, when faced with a challenging decision, I’ve found that a kind approach, such as listening to all perspectives, can lead to a stronger, more united team. This balance is not a sign of weakness, but a demonstration of true leadership strength.
For too long, traditional leadership has framed kindness as a soft quality. But let’s be clear: kindness requires strength. It takes courage to listen deeply, to meet people where they are, and to show vulnerability without losing clarity. And in times of ambiguity, kindness becomes the glue that holds teams together and keeps them engaged.
Leadership today demands we “don’t just hear, but truly listen.” This is especially vital when guiding teams through transformation. At Babylon Health, for example, building a field marketing team from scratch required not only a strategic approach but also a human-first approach to engagement. This approach involves understanding the unique needs and motivations of each team member, and creating an environment where they feel seen, heard, and empowered. The result? A 9% increase in activations in just 90 days—because people felt seen, heard, and empowered.
Leaders and innovators across many industries remind us that effective leadership begins with a clear purpose. Submitting a 100-day plan before accepting a role, as a mentor of mine once did, isn’t just bold; it’s strategic alignment in action. That same spirit of intentionality is what I bring into every role: a commitment to transforming complexity into clarity, aligning vision with execution, and building culture alongside strategy.
When culture, purpose, and passion fuel leadership, teams take risks, experiment, and grow. Giving people permission to fail, iterate, and evolve isn’t just a business tactic; it’s a human investment. At Eskalera, aligning four co-founders around a shared vision led to the development of a powerful DEI platform, with zero paid spend and a $7M+ pipeline to show for it.
In uncertain times, the best leaders don’t just provide direction, they also provide stability. They help teams “find joy in uncertainty” while relentlessly focusing on what matters most: the project, the goal, the priority. It’s about helping people hold onto their humanity while still moving the business forward.
This is where the balance of empathy and structure becomes a superpower. I’ve built GTM engines from scratch, led multimillion-dollar campaigns across 10+ channels, and scaled brand operations within Fortune 100 enterprises. But none of that happens in a vacuum; it’s built on trust, communication, and a shared belief in something greater. Empathy is the key that unlocks understanding and value in leadership.
Today’s leaders must remain curious. We must fall in love with our customers’ problems, lean into new technologies like GenAI, and create space for cross-functional teams to test, learn, and iterate. The doors we walk through—success or setback—always swing two ways. Growth lives on both sides. As we lead with strength and kindness, we also grow personally, becoming better leaders and better people.
And leadership is no different. Our most significant impact as leaders is not in being the smartest person in the room, but in creating the kind of room where everyone’s voice matters. That’s how we build trust. That’s how we scale momentum. And that’s how we leave a lasting legacy. By fostering a supportive environment, we can ensure our teams feel secure and confident in their roles, knowing that their contributions are valued and their growth is supported.
Strong leaders create vision. Kind leaders develop connections. The best leaders do both.
If we want to navigate transformation with clarity, elevate teams with empathy, and drive growth with intention, we must embrace leadership that is both strong and kind, fierce in our focus, but human in our approach.Let’s lead with both. The future demands it.
I begin by honoring my homeland, Puerto Rico —a place of natural beauty, cultural richness, and complexity. Puerto Rico isn’t just where I’m from; it’s the foundation of my perspective, my voice, and the nuance I bring into every room I walk into.
“Where is Puerto Rico? What is Puerto Rico? So… are you Latina, Hispanic, American, or what?” – the all too familiar questions when identifying myself in any setting.
As history narrates, Puerto Rico and its people were transferred from one sovereign to another, destined to be the gem of the Antilles—the best governed, happiest, and most prosperous island in the West Indies — and remain as a Commonwealth of the United States. What does the Commonwealth of Puerto Rico mean? We have a governmental administration, but are governed with complete jurisdiction by the US, and enjoy freedom of movement between the island and the mainland as US citizens. It’s essential to note that even if 100% of Puerto Ricans vote for a change in status, a plebiscite could never actually be a direct path to statehood or independence. Currently, the people of Puerto Rico lack the legal authority to decide their own fate. That power still rests with the United States Congress. Are you confused yet? That’s what being a native Puerto Rican from the island often feels like: confusing. In a nutshell, Puerto Rico’s complex history and relationship to the mainland are complicated and reflective of my own experience in the workplace – complex and ever-changing.
These are the kinds of questions I’ve heard throughout my life — questions that reflect a persistent lack of awareness about Puerto Rican identity and, more broadly, the multifaceted experience of being Latina in the U.S. homeland. Puerto Rico is a U.S. territory, and Puerto Ricans are U.S. citizens. Yet our political status remains unresolved, and that ambiguity mirrors how many of us feel navigating American workplaces, seen but not fully understood. Included, but rarely empowered.
In my early career in finance, being bilingual was a superpower, until it wasn’t. My language skills were celebrated only when they met a business need. I was indispensable, yet professionally immobile. I was the “only one,” and instead of building a pipeline of talent, leadership kept me where I was because replacing my language skills was deemed more complicated than investing in my growth.
I moved on.
Eventually, I found myself marketing some of the most celebrated products in one of the most romanticized industries: the wine industry. I joined one of the top three wine organizations in the U.S. at a time when the company was growing and its potential felt limitless. I helped launch brands, build systems, and drive visibility. But as we expanded into Latin American products, the industry’s lack of cultural fluency became painfully obvious.
I found myself explaining the intricacies of Spanish dialects, regional differences, and why marketing to a “general Hispanic audience” wasn’t just ineffective, it was disrespectful. Once again, I felt like the translator, the explainer, the other. Not a leader. Not the strategist. Not the one invited to shape the future.
Despite Hispanic consumers accounting for over $2.8 trillion in buying power and representing one of the fastest-growing demographics, the wine industry, like many others, lagged in representation, investment, and understanding. After eight years, I made the hard decision to move on. Not because I hadn’t thrived—but because I wanted to succeed on my terms.
Since then, I’ve built brands, launched campaigns, and led marketing transformations across healthtech, HR tech, CPG, and nonprofit sectors. I’ve built field teams, GTM engines, and scalable marketing operations from the ground up. I’ve aligned founders, product teams, and creatives around mission and market. But what I value most is the ability to lead as my whole self—Latina, Boricua, executive, mother, and advocate.
Now, I lead with purpose and clarity, seeking out organizations that not only value diverse leadership but also recognize it as a strategic imperative. I look for companies that understand the difference between performative inclusion and meaningful representation. That understands that culture is not just celebrated in heritage months but is built into daily operations.
To my fellow Latinas: our lived experiences are not just valid, they’re valuable. We are more than stats on DEI reports. We are builders, marketers, leaders, mothers, founders, culture shapers, and truth-tellers. Our voices and experiences matter, and they deserve to be heard and valued.
As we navigate boardrooms, brainstorm ideas, and balance bottom lines, we carry our culture, our communities, and our aspirations with us. And while it can still feel like we live “ni de aquí, ni de allá” — not entirely of here or there — we also live in the in-between with power. We create bridges. We create belonging.
Need to build, scale, or sharpen your marketing? Let’s talk.
I help brands establish their foundation, elevate GTM strategies, and drive meaningful growth. Whether you’re looking for full-time leadership, fractional support, or project-based expertise, I’m here to partner with you.
Let’s connect and explore how we can bring your vision to life.
Let’s team up to get great work done. Whether you need fractional support, a project lead, a consultant, or someone to jump in temporarily and make things happen. Whatever the format, I’m here to help you hit your goals.
Email: melissa@melissaml.com